Apr 17, 2024
Uncover the future of customer service as we explore the power of AI, where technology meets empathy head-on.
John and his colleague Dave Murray take you through the emerging “collaborative AI” world, redefining traditional customer interactions and the emotional bonds they forge. From tackling empathy fatigue to...
Apr 10, 2024
If you’ve ever felt like your work environment was stifling your potential, that's the spark that ignited a revolution—one that John’s co-author, Dave Murray, and John explore in today’s episode of The Customer Service Revolution.
We unravel the threads that bind employee happiness and business success. The...
Apr 3, 2024
Have you ever walked into a store and felt like just another face in the crowd?
This episode of The Customer Service Revolution delves into research from Drexel University that underlines the consumer's desire for authentic interactions in an increasingly automated retail world. John shares a pivotal moment for...
Mar 27, 2024
Want the secrets to standing out in a crowded market and captivating your customers?
On this episode of The Customer Service Revolution, get ready to change your business as guest Jaynie Smith analyzes the stark reality that many CEOs are in the dark about their competitive edge. John’s conversation with Jaynie dives...
Mar 20, 2024
Uncover the secrets to fostering unbeatable customer service and leadership skills with Lakshmi Rengarajan, a dating industry researcher.
This episode of The Customer Service Revolution explores the surprising similarities between dating and professional relationship-building. Discover how mastering connections is about...